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Stories and Journeys

As a hearing impaired physical therapist during the pandemic, Susan struggles to communicate with her coworkers and patients because she can't lip read through normal face-shield coverings. Her manager Michelle Darrow decided she needed to find a way for Susan to communicate, while still following protective protocols, to serve her patients. Working with donors & suppliers, Michelle found a way to let Susan feel she could do her job effectively. Michelle made all of the masks for the department and for Susan's patients so they can communicate freely with each other.