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Melody Fawcett asks Cheri Arafiles about helping create learning resources for caregiving at Providence. Cheri talks about the impact of a devastating family event and the hope and healing a stranger with flowers brought to this distraught group. Humans feel each other, Cheri says, and that’s why we can’t be fully replaced by artificial intelligence. The effect of an act of compassion can last for years. Edit credit: Mike Addis