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Therese, an RN nurse manager, began her career at Providence Portland Medical Center at age 15 in the kitchen delivering food to patients. After swapping out green Jell-O for red for a patient who felt ignored, it resonated with Therese that little things can make a significant impact on a patient’s wellbeing. She tells Mike, a communications director at Providence, that sometimes you don’t need more medical treatments, just little acts of compassion. Edit credit: Mike Addis